Basic Policy
• We Do Not have the resources to do basic computer or printer setup. Time permitting,
  we can help train you to do this (we are in the TLC until 7:30 pm four nights a week and
  often have time then). We will put documentation online and can schedule training
  sessions for general problems.
• We do not have spares and replacements for cables, power cords, printer toner, etc..
• Priority for responding to problems with be based on the following:
  1. Available time (we only have the equivalent of about one full time person to respond
     to all problems within the district).
  2. Real estate effected (a whole school down will take priority over a single computer).
  3. Age of request (all things being equal, per above, oldest requests will be resolved first)

Problems

• Isolate the scope effected (a computer, a room, a building, all of instruction).
• For computer problems, first try to resolve yourself.
  1. Check cables and hubs
  2. Use OUSD Maintenance disk
  3. Check TLC online documentation
  4. Put in service request
• For room problems check wiring and hubs, then put in a service request.
• For multiple rooms put in a service request.